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內容簡介
This detailed textbook shows students how to keep every area of a hotel property running smoothly. The book takes a systems approach to hospitality facilities issues, while also providing a summary based on functional spaces within a property. This revised edition features the latest information on facilities management and design issues. Students will learn how technology can streamline operations procedures, how to balance environmental concerns with guest satisfaction, and how to communicate effectively with hotel engineering personnel.
本書旨在告訴學習者如何使旅館各部門運作保持順暢，系統化地陳述議題，使讀者對飯店設施有概略的了解，本書提供飯店設施設計與管理的最新訊息，使學生瞭解科技於操作管理上實際應用的原理，如何在環境保護與顧客滿意間取得平衡，並如何與工程管理人員有效溝通。
本書內容包括
．Thoroughly updated statistics 更新的數據
．Information updated to reflect current developments and trends 最新資訊反映目前的發展趨勢
．Many new and improved exhibits 與時俱進的例證
．Many practical examples highlighted in special features 特殊的實用範例
．Case studies at the end of several chapters 在章節最後新增案例研究
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